Apprenticeship Installation Technician

Role Overview & Responsibilities

The Opportunity

Our client is a Multinational Telecommunications Company. We are now recruiting for an Apprentice Installation Technician to join their team in London.

The Level 2 Telecoms Field Operativeapprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

‘Make your mark.

This apprenticeship is part of our Global Early Careers programme where you will join a cohort of apprentices, graduates and other career starters from around the world. On our programme, we will support you to develop the knowledge and skills you need to succeed. Alongside your studies, you’ll get access to on-the-job development, technical and soft skills training, and mentoring and networking support from our global community of leaders, experts and peers. At our company, you’ll make a difference’

The Position

Job Title:

Apprentice Installation Technician

Apprenticeship Course:

Level 2 Telecoms Field Operative

Apprenticeship Duration:

Approx. 15 - 18 months + EPA

Location:

London (You will travel to customer sites mainly within the M25)

Working Hours:

Onsite start time of between 08:30 – 09:00 with an onsite finish of up to 17:00

Salary:

£21,000 per annum

Role Purpose

· You be working in team environment where you will perform your tasks with supervision to check, validate, commission, install/power equipment and test company services across a wide range of technologies and customer sites

· Instrumental in realising the Service Delivery pipeline

· Hit regular MRR/NPS/KPI targets.

· Includes out of hours working

· Build good working relationships with internal and external departments within SD and beyond, thus supporting the SD revenue drive and wider company initiatives.

· Commitment to all aspects of quality improvement

Key Accountabilities

· Work with a minimum of supervision to deliver digital and voice services to a demanding business customer base using mainly fibre optic technology.

· Execute Customer and Node Installations, with flexibility for conducting in and out of hours work to meet customer demands

· Technically validate orders and circuit routing ensuring they are in a ready to go

· Quality conscious to continually improve the quality of customer site installations

· Attend training sessions and secondments to learn about the company’s ethics and standards, network technologies and the service delivery process.

· Provide excellent customer service when interacting with clients, colleagues and stakeholders.

· Adhere to health and safety regulations and guidelines

Desired Qualities, Skills and Knowledge:

· Aspiration to build a career in Telecommunications

· Excellent communication and interpersonal skills

· Willing to learn and take on new challenges

· Business-minded and customer-orientated

· Planning and problem solving mindset

· Team player with excellent communication and interpersonal skills

· Ability to work remotely in a global team

· MS applications - Word, Excel

· Full driving licence required

· For insurance purposes, candidates must be aged 19+

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

Full driving licence required

For insurance purposes, candidates must be aged 19+

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Types: Full-time, Apprenticeship

Salary: £21,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (required)

Work Location: In person