Customer Service - After Hours

Role Overview & Responsibilities

After-hours Support

Work hours: 2PM - 9AM daily (Monday to Sunday)

Responsibilities:

>Take voice/ video calls and answer guest's messages

>Available to be called out to go to the property when needed (call out fee of £35 will be applied)

*You will be paid per hour of ACCUMULATED PHONE TIME based on call logs

*You will be paid per hour of ACCUMULATED TIME you respnd to messages based on message time logs

*No calls/no messages=no pay

The property is a 4-bedroom house. Each bedroom being let short-term (2 days - 1 month). You will get calls/ messages from guests needing help usually to ask how to access the property, how to use the smartlocks, ask where the keys are, how to turn on heating, etc.

Salary: £20.00-£35.00 per hour

Benefits:

• Work from home

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Reference ID: After hours support