Aftersales Advisor

Role Overview & Responsibilities

What does the job involve?

• To provide a consistent, high quality of service for every customer at all times in order to deliver best in class customer experience
• To provide front of house support to customers by welcoming customers and providing regular and effective communication.
• Managing, preparing and facilitating any customer reimbursements and settling sub-let contractual work directly through the accounts department
• Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company’s customer complaints procedure, escalating customer concerns where required
• Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work
• Ensuring all customers receive regular, proactive and accurate updates.
• Managing the use of customer loan vehicles, minimising any disruption to the customer and business operation. Ensuring that loan vehicles are inspected before and after a loan and handling any issues in line with Company policy.
• Maintaining an excellent understanding of appropriate legislation in relation to the selling of used vehicles, including detailed knowledge of the terms of all customer policies and products
• Ensuring the aftersales journey is adhered to including pre / post calls, completion of diagnostic videos etc.
• Ensuring all customer information is handled in line with the Company data security policy.

What skills and experience do you need to join our team?

• A full valid Driving License is essential for this role.
• Excellent communication skills, both written and verbal are required.
• Excellent time management
• You will have the ability to build positive and lasting relationships
• Excellent attention to detail.
• You will need excellent customer service skills

What we can offer you.

• A friendly, modern and safe working environment
• A competitive salary and bonus structure
• Full training and continued support
• Enhanced annual leave
• A wide range of corporate discounts
• Cycle to work scheme
• Colleague assistance programme
• Long service awards

We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.

Job Type: Full-time

Salary: £22,000.00-£28,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Wakefield: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person