Retail Operations Manager

Role Overview & Responsibilities

What does the job involve?

You will manage a team of Retail Managers and Business Managers, using effective people processes in order to give a world class Colleague experience:

• You will ensure the colleague headcount is in line with budget.
• You will ensure the full customer Journey is followed at all times in order to deliver a world class customer experience.
• You will maintain a safe and healthy working environment, ensuring you and colleagues comply with Health and Safety requirements.
• You will act as FCA Supervisor for the store, ensuring legal and financial compliance.
• You will effectively schedule Colleagues for full coverage and rest allowance, ensuring positive work life balance.
• You will follow the recruitment and on boarding process to recruit new Colleagues as required.
• You will monitor and manage attendance of the team, carrying out return to work and conducting attendance review meetings when required.
• You will manage the performance of your team in order to achieve targets and demonstrate positive behaviors through 1-2-1 meetings, coaching sessions, performance improvement plans, observations etc.
• You will conduct training and development sessions with your team and ensure that there is continued ongoing support.
• Complete Talent Assessments in order to identify talent for a succession plan.
• You will be the key driver for the sales performance – set goals, monitor performance and provide support, coaching and development wherever it is needed.
• You will accurately use management information systems.
• You will monitor, manage and follow up on re-solicitation performance for the team.
• You will work collaboratively as a Senior Management team to deliver excellence in the store.
• You will deputise for the Head of Business when required to do so.
• You will support other areas of the store as required.

Job Type: Full-time

Salary: £40,000.00-£53,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: ROMC1