Customer Service Advisor/Administrator

Role Overview & Responsibilities

Free lunch, place your order in the morning and the Deli delivers in the afternoon!

25 days holiday + Bank holidays!

Hours - 0830 - 1700 Mon-Fri - No weekends, no evenings!

Lapwing Ltd is a progressive Construction Supplies Company currently based in Keytec East Business Park, Pershore, WR10 2NX. We stock a complete range of Site Tools and Equipment with guaranteed next day delivery across the UK. For more information please visit www.lapwinguk.com.

Please note we moving to Berkeley Business Park, Wainwright Rd, Worcester WR4 9FA in approx. August 2023

Due to expanding and growing we are currently looking for an experienced Customer Service Advisor/Administrator to join our excellent team and assist in the smooth running of the Customer Service Department by performing the following duties:

• Incoming Telephone Answering
• Processing Sales orders
• Dealing with delivery questions or issues
• Sales Order Processing
• Sales Email Inbox – Actioning and Replying to email orders and queries
• Customer Price lists – Updating and Monitoring
• POD’s – Proof of Delivery requests
• Returns and Collections of Goods
• Order Confirmations
• Quotations
• Resolving Complaints
• Filling Paperwork

This includes constantly improving and developing the current processes and procedures to offer the best service to our customers that we possibly can. The suitable candidate will enjoy working in a fast paced environment and will have an excellent attention to detail.

Hours - 08:30 - 1700, Monday – Friday

Only applications containing a covering letter will be considered.

Company Benefits

• Competitive salary
• Holiday 25 Days + bank holidays ( 5 days to be taken during Xmas shut down)
• Be part of a growing company
• Pension Scheme
• Free parking
• Free Deli lunch

Job Type: Full-time

Salary: £25,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person