IT Support Apprentice

Role Overview & Responsibilities

Opportunity information

Salary £19000 per year
Duration 16 months
Advert closing date 09/03/2023

Description

Unmind are looking for someone to join their IT team to assist with providing first-class IT service support to all Unminders. This is a great opportunity for anyone who wants to take their first steps into the world of IT as a career with an initial focus on 1st line IT support.

• Responding to and managing 1st line support tickets and queries via our IT service desk logging system, remotely and in person, and keeping users consistently updated.
• Setting up new users with all necessary accounts and closing down leavers.
• Provide speedy and reliable support and troubleshooting for software applications.
• Allocate, configure, and manage new starter and leavers equipment and maintain asset registers.
• Investigate, diagnose, and resolve endpoint device issues for Mac OS and Windows-based machines.
• Support printing and audio/visual office facilities.
• Work closely with the Information Security team to deliver a first-class and secure service for end users.

Entry requirements

• You’ll need to attend an online Zoom screening interview with our Talent Team (don’t worry, we’re a friendly bunch!) and pass initial assessments in Maths and English.
• You will need to be within a commutable distance to the office location listed.

Training to be provided

To meet the requirements of the Level 3 ICT apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

• Formal training, including online learning and internal learning events
• 1-2-1s with your coach and line manager
• Observing and shadowing colleagues
• Writing up learning reflections for your portfolio

Things to consider

Skills required

Array

Future prospects

Full-time employment within the Unmind team.

London, London, England, SE1 1LB