IT Support Apprentice

Role Overview & Responsibilities

Opportunity information

Salary £19500 per year
Duration 16 months
Advert closing date 22/06/2023

Description

As an IT Support Apprentice, you'll report to the Infrastructure Manager alongside the Desktop and Infrastructure Engineers. As a member of a small team, you'll undertake a wide range of progressively more demanding administrative activities as they grow within the role, gaining exposure to all IT and security systems at Shore Capital.

• Support internal users and maintain internal systems
• Taking calls, logging support requests, and providing resolutions
• Execution of day-to-day checks and maintenance tasks
• Creation of support and “how to.” documentation
• Assist with Desktop and Infrastructure projects
• Provide a high level of support for VIPs
• Help with some general running and support of the office

Entry requirements

• You’ll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration.
• You will need to be within a commutable distance of the office location listed at the time of your application.

Training to be provided

To meet the requirements of the Level 3 ICT apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

• Formal training, including online learning and internal learning events
• 1-2-1s with your coach and line manager
• Observing and shadowing colleagues
• Writing up learning reflections for your portfolio

Things to consider

Skills required

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Future prospects

Full-time employment

London, Greater London, England, SW1A 1LD