Veterinary Client Care Reception Role

Role Overview & Responsibilities

London Road & Hollies Veterinary Centre are looking for a highly motivated individual to join our friendly client care team.

This is a full time, permanent role working 40 hours per week, Monday to Friday with occasional weekend and holiday cover.

The successful applicant will be passionate about offering the highest level of care to our clients and their pets with a professional, friendly and caring approach.

Previous experience working in a veterinary environment would be advantageous, but not essential. Driving license is required.

Main duties would include

· Answering the telephones promptly, dealing with queries or redirecting appropriately.

· Booking appointments and processing prescription requests.

· Register clients, recording information accurately on our IT system.

· Handling cash, process credit/debit card payments and cheque payments.

· Maintain the reception & waiting room areas.

· Placing orders as well as unpacking an order and rotating new stock with old stock

You will need to demonstrate

· Excellent customer service experience and ability to build a rapport with our clients

· Excellent communication skills and the ability to work as part of a team

· A proactive and can-do attitude and problem-solving skills.

· Competent computer skills with the confidence and ability to learn to use a new practice management system.

· An ability to take ownership and pride in your work.

· The ability to work to a consistent high standard in a high-pressure environment.

Benefits

· Increasing holiday based on length of service

· Birthday leave

· Discounted veterinary fees

· Cycle to Work scheme

· Service-related company sick pay

· Initiatives focussed on employee wellbeing

Job Type: Full-time

Salary: Up to £10.47 per hour

Benefits:

• Cycle to work scheme
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 2 years (required)

Work Location: In person

Application deadline: 19/06/2023
Reference ID: Veterinary Receptionist