Server/Waiter

Role Overview & Responsibilities

We are an independent well established brunch restaurant based in Sunderland. We currently have two venues - Roker Pier and Herrington Park. We specialise in delicious homemade brunch, pancakes, sweet treats, shakes and speciality drinks. We are passionate about great food, outstanding service and creating the ultimate guest experience.

Main Job Tasks and Responsibilities

• Greet customers
• Take customer orders accurately, make suggestions and answer any questions
• Operate coffee making equipment
• Prepare and present beverages according to established recipe and presentation standards
• Serve prepared food items from cake counter
• Record and accurately process purchases using the POS system
• collect and process payments from the customer including cash and card
• comply with health, safety and hygiene guidelines and regulations
• ensure customer service stations are well stocked
• maintain clean and hygienic work area
• dismantle and clean machinery as needed
• display merchandise in an attractive and functional manner
• complete opening and closing duties for each shift
• clear and clean tables throughout the day

Skills and Experience

• experience with coffee making equipment
• previous waiting experience essential
• positive & can do attitude
• basic numeracy and money-handling skills
• work in a fast paced environment

Key Competencies

• sense of urgency
• positive can do attitude
• organizational ability
• customer service orientation
• communication skills
• team member
• honesty and integrity
• reliability
• rota flexibility - available to work weekends

Job Types: Full-time, Permanent

Salary: £7.50-£10.45 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Tips

Ability to commute/relocate:

• Sunderland: reliably commute or plan to relocate before starting work (required)

Work Location: In person