Front Office Manager

Role Overview & Responsibilities

GREAT OPPORTUNITY-FRONT OFFICE MANAGER AT THE OLD ENGLAND HOTEL & SPA, BOWNESS, THE LAKES!!

CANDIDATES MUST BE OPERA SYSTEM TRAINED AND HAVE A GOOD GENERAL KNOWLEDGE OF THE AREA WOULD BE HELPFUL ALONG WITH HOTEL RECEPTION EXPERIENCE AND IT SKILLS. SUIT CURRENT ASSISTANT/ RECEPTION MANAGER MOVING TO FRONT OFFICE MANAGER LEVEL IN LARGE HOTEL.

GOOD SALARY PACKAGE WITH ANNUAL BONUS - FREE SPA - COMPANY PENSION - COMPANY DISCOUNTS - FREE MEALS DURING SHIFTS - FREE PARKING.

Macdonald’s Front Office Managers play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

Our Front Office Managers are hardworking individuals who can work on their own initiative and are key players in our Reception teams.

This role is ideal for those in management roles within a similar 4 or 5-star hotel environment, or for those currently in supervisory roles who are looking to take a step up to a management role. Our Front Office Managers are able to demonstrate a willingness to learn and a commitment to delivering our core standards, providing our guests with a great stay every time.

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

To ensure all guests are warmly received and their needs anticipated in an appropriate manner

To ensure that a prompt response is given to the service needs of, and feelings expressed by, customers.

To ensure that payments are handled efficiently and without error, in accordance with the Hotel’s standards and the Company’s cash handling procedures

To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel

To ensure that the correct staffing levels are maintained in the department at all times.

To ensure that team members are developed and encouraged to reach their full potential through regular training, coaching and review.

To ensure that service is maintained when front office systems go down and that the desk is manned at all times

To have a knowledge of local attractions

To have a working knowledge of how to provide support to sales colleagues in their absence reservations, sales leads, conference/events

To have an excellent understanding of the hotel Front Office System

To have an understanding of how to operate the telephone system

To carry out departmental checks in accordance with departmental procedures

To ensure that Company Handbook is adhered to and that employees to be aware of any changes made

To undertake duty management responsibilities

To actively participate in all communication meetings with fellow managers

To keep you team fully informed by regular consultation

To comply with any other reasonable request made by a manager of the company

Job Types: Full-time, Permanent

Salary: £28,000.00-£30,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Windermere LA23 3DF: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Must be Opera Front Office System trained

Licence/Certification:

• At least 5 years experience in Front Office (preferred)

Work Location: In person