Garage Manager

Role Overview & Responsibilities

Short Description - Garage Manager - Norwich

Full Job Description

As a Workshop Manager, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the safe, legal and profitable operation of a Rivus workshop. The Garage Manager is accountable for delivering a safe environment that is a great place to work, ensuring customers receive industry leading service whilst meeting revenue and profitability targets.

What you’ll do

• Ensure that the workshop operates in line with our safe systems of work, and all legislative and H&S processes are followed.
• Manage all KPIs, costs, productivity and compliance measures in line with targets.
• Manage your team to ensure the workshop delivers vehicle management and maintenance, including a robust quality control process in line with terms set out in any customer agreements.
• Plan and deploy sufficient resources to maximise technician productivity and service delivery expected by customers.
• Provide commentary on operational performance to both internal and external stakeholders.
• Setting the standards of compliance, behaviours and work ethics that place the customer at the heart of everything we do.
• Build and maintain strong customer relationships.
• Management and control of all parts use within the workshop.
• Drive operational excellence against Company standards reducing operating cost, improving efficiencies, identifying, developing and sharing best practice across the network.
• Create and implement plans to drive improved engagement with your team.

What you’ve got

• Experience of workshop management
• Experience working with or for vehicle manufacturers.
• Ability to motivate and coach a team of technicians to deliver against productivity targets.
• Experience of delivering high levels of quality and service to customers.
• Commercial acumen and the ability to identify and implement improvement opportunities.
• Sound knowledge of H&S fundamentals in workshops and transport compliance legislation.
• Analytical, problem solver and results driven.
• Technical / professional qualifications: Level 3 NVQ Qualified Automotive, Service and Repair (or equivalent) preferred.
• Ability to travel to other sites within the UK as needed.
• Full UK Driving Licence.

Job Types: Full-time, Permanent

Salary: £40,000.00-£45,000.00 per year

Schedule:

• Monday to Friday