Technical Service Engineer – Tier 2 - Solar

Role Overview & Responsibilities

Technical Service Engineer – Tier 2 - Solar

Salary: £45,000 - £48,000

Location: Cambridgeshire

Job type: Full time

Hybrid split: 4 days in office/1 day WFH

Hours: Mon – Fri (no weekend)

Benefits: Extensive benefits package

My client is the global leader in smart energy solutions for commercial and residential roofing systems that fuel our lives and advance the future. They have developed a smart inverter solution that has changed the profitability and efficiency of power generation and management in solar systems, thanks to our world-class engineering and global experience.

With millions of systems deployed in 133 countries, they are the leading inverter producer in the world. Their diverse product line caters to a vast array of energy industry areas, including residential PV systems, commercial and large-scale facilities, electric car charging solutions, battery storage and backup solutions, smart energy, grid services, and virtual power plants.

They are looking for a Tier2 Technical Service Engineer to join their team in Poland. If you have a passion for customer service and enjoy assisting customers in diagnosing and resolving technical issues, this role is ideal for you.

Your duties

• Handling of Tier 1 high-priority calls, chats, and emails from customers and contractors
• Conducting on-location and remote analysis and resolution of technical issues related to optimizers, inverters, EV chargers, battery systems, and Smart Energy solutions, as well as intricate communication processes
• Maintaining the technical support knowledge base by incorporating new troubleshooting information
• Documenting, organizing, tracking, and coordinating customer inquiries through support tools and the CRM
• Verifying and approving replacement deliveries in collaboration with relevant departments
• Collaborating closely with Tier 3 Technical Support and Research and Development teams
• Participating in the Buddy System and providing support to Tier 1 colleagues.

Your Qualifications:

• A dedicated and accountable individual with a completed degree in a relevant field or equivalent qualification, with experience in service, customer service, or maintenance being a plus
• A strong interest in photovoltaics is an advantage
• Excellent communication skills, including phone communication and proficiency in email etiquette
• A friendly and confident demeanor while speaking with customers, employees, and partners
• Proficiency in all common Microsoft Office products

What We Offer:

• Challenging and diverse job responsibilities
• Comprehensive training and support through our Buddy System
• A thorough orientation to our products
• Significant responsibility and independence in your work
• Competitive compensation and benefits
• Opportunities for continued education and professional development
• A dynamic and collaborative work environment with a highly motivated team.

Job Types: Full-time, Permanent

Salary: £45,000.00-£48,000.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Work Location: Hybrid remote in Saint Neots, PE19 8YT

Reference ID: techsup35536634