Client Care Assistant - Carterton

Role Overview & Responsibilities

About us
We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry. We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work. We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.
The role
Joining our professional, personable team in the practice, you’ll deliver exceptional care by going above and beyond your duties providing an exceptional customer service, putting patients and clients first, always. Everyone here is focused on our patients and clients, and you will be too as you answer calls and queries, make appointments and take payments, and ensure the practice is safe and well-stocked. We are currently seeking a warm and welcoming receptionist to fill a full-time vacancy working in our Carterton practice. The successful candidate will assist a team of supportive Veterinary Surgeons, Nurses and Patient Care Assistants. Receptionist or customer facing experience is essential for this role as is a love of animals, although no prior animal care experience is required. This position will best suit a proactive enthusiastic individual with a passion for customer service and exemplary communication skills. You should be able to multitask, remain calm under pressure and prioritise your work load whilst maintaining a friendly and welcoming disposition.
Key Accountabilities
Dealing with a busy switchboard and arranging call backs. Scheduling appointments and entering lab results into the client’s files Taking payments Ensure the consult rooms are fully stocked Administration duties, submitting pet insurance claim forms etc Cleaning the reception area
Skills and Experience
Previous work experience within a veterinary practice is desirable (voluntary or paid) along with a willingness to learn; work experience with animals would also be beneficial. Experience in receptionist and administration.
Job Reference: FR04242