IT Desktop Support

Role Overview & Responsibilities

We are seeking an IT Support Specialist to join our team. The ideal candidate will have experience in providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure.

Duties:
- Provide technical support to end-users for both Mac OS and Windows operating systems
- Troubleshoot hardware and software issues
- Maintain IT infrastructure including LAN, TCP/IP, Active Directory, and other related technologies
- Utilize ServiceNow and Jira to track and resolve support tickets
- Provide excellent customer service to all end-users

Experience:
- 2+ years of experience in IT support or related field
- Experience with Mac OS and Windows operating systems
- Knowledge of LAN, TCP/IP, Active Directory, and other related technologies
- Experience with ServiceNow and Jira preferred
- Excellent customer service skills

Benefits:
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off

If you are a self-starter who is passionate about technology and enjoys helping others, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Employee discount
• Store discount

Supplemental pay types:

• Bonus scheme
• Commission pay
• Loyalty bonus
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• Richmond: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Customer service (required)
• Technical support (required)

Work Location: In person