Night Concierge

Role Overview & Responsibilities

Night Concierge position (London, E14 Isle of Dogs)

Working Hours – 4 days on 4 days off 1900 - 0700

Salary – £25,000 per annum (Depending on experience)

Contract – Permanent

The Candidate

• Excellent quality customer service for the development, its residents, and guests.
• Motivate colleagues to strive for and achieve success for the company.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Work closely with the Residential Director with the implementation of SOP manuals, policies, and procedures.
• Work closely with the Doorkeeper/Valet and Housekeeping team daily, providing resilience and cover for each other.
• Develop strong relationships with residents.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.

Requirements

• Minimum 2 years hospitality experience as a concierge within London super-prime, residential schemes.
• Must have excellent communication skills and customer service skills.
• Must be service driven, understand the importance of going the ‘extra mile’.
• Good knowledge of Central London and surrounding local area.
• High standard of written and spoken English, additional language skills beneficial.
• Must be assertive, show initiative and have a very keen eye for detail.
• Ability to work independently as well as to build and develop positive working relationships with residents and the team.
• Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.

Job Type: Full-time

Salary: £23,000.00-£25,000.00 per year

Benefits:

• Sick pay

Schedule:

• 12 hour shift
• Night shift

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 2 years (preferred)

Work Location: One location

Application deadline: 10/03/2023
Reference ID: Night concierge - E14 Isle of Dogs