Customer Service Executive

Role Overview & Responsibilities

About Mobile Reborn:

Established in 2017, Mobile Reborn is a rapidly growing, market leader in retail-ready refurbished technology, specialising in Apple iPhone and Samsung Galaxy Smartphones.

We pride ourselves in consistently delivering quality technology at market-leading prices; with sustainability at the forefront of both our internal and external communication.

Based in Winsford, Cheshire, we operate out of a state-of-the-art processing facility that allows us full control of the products we handle. Boasting over 100 years’ experience in the technology industry, we have a dedicated team of Level 3 technicians and testers underpinning our mission to deliver high quality, refurbished devices.

Job Title: Customer Service Executive

Hours: 37.5 hours per week - Monday - Friday 9.00pm to 5.30pm

Salary: £18,000 - £22,000

Holidays: 23 days per annum PLUS bank holidays

Customer Service Job Duties:

• Answers customer support messages via telephone or web promptly to enhance the customer service experience
• Patiently listens attentively to customer and connects them with the appropriate department to address their needs
• Receiving product returns from customers and appropriately locating the units digitally and physically
• Logging customer return details using internal systems
• Maintaining the organization of returned items and systems
• Liaising with our B2B partners daily to ensure a smooth returns process
• Re-packaging resalable items
• Returning faulty items to suppliers and manufactures for credits or replacements
• Working with internal departments to ensure customer queries are resolved efficiently
• Keeping accurate records of returns and raising incident reports
• Involvement in weekly / monthly stock audits
• Work with the Operations Team to appropriately redirect stock to partners, customers and suppliers
• Works with management to maintain best practices for efficient communication with customers
• Address costumer questions about new products, services, promotions on sales
• Willing to learn from management to properly apply company policy to customer solutions
• Contributes to bottom lines sales by increasing customer satisfaction
• Meet daily expected output targets

Customer Service Skills and Qualifications:

• Good Verbal and Written Communication Skills
• Customer Service Support Experience
• Excellent Listening Skills
• Results-Driven
• Able to Work as a Team
• Ability to Work in Fast-Paced Environment
• Ability to Work Under Pressure
• Pays Attention to Detail
• Engaging Personality
• Problem-Solver
• Analytical
• Patient
• Skilled Typist
• Multi-tasking
• Prioritising
• Positive and Pro-Active Personality

Job Type: Full-time

Salary: £18,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Work Location: One location