technical support engineer

Role Overview & Responsibilities

Job Summary

NanoFCM produces analytical devices for research & development based on nano-flow cytometry (nFCM). Our unique platform for characterization of nanoparticles (LNPs, EVs, viruses, non-biological particles) has already been implemented globally.

To sustain growth and to support our existing customer base in Europe, the company is seeking a Technical Support Engineer to be based at our Nottingham, UK site. The position will involve field-based work, with regular travel across the UK and Europe required, but will also include periods of UK office-based work.

The Technical Support Engineer will be responsible for providing onsite and remote support to NanoFCM customers including instrument installation, scheduling and conducting preventative maintenance, and email/phone support, following a comprehensive training period with senior technical staff.

As a Technical Support Engineer you will:

• Install, maintain, and service instrumentation at customer sites. Complete service documentation as required.
• Provide onsite and remote technical support to customers.
• Conduct customer follow-ups and document customer interactions via CRM.
• Maintain asset/spare parts inventory and coordinate order shipments.
• Coordinate with the Sales Team to track and administer Service Contracts.
• Report to the Technical Support Manager in the UK.
• Travel to customer sites up to 50% or more.

Required Education, Skills, and Qualifications:

• Bachelor’s degree in biological sciences, biotechnology, engineering, or related discipline (minimum)
• Experience with laboratory analytical techniques, such as flow cytometry, ELISA, microfluidic systems or fluorescence microscopy.
• Experience of customer service/support in a technical environment – medical and laboratory devices or analytical equipment (preferred).
• Strong problem-solving skill, including data interpretation and ability to troubleshoot technical issues.
• High level of interpersonal and communication skills.
• Based in commutable distance to Medicity (Boots Site, Nottingham).
• Driving licence (preferred).

NanoFCM Co., Ltd is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, nationality, or disability status.

Job Type: Full-time

Salary: £25,000.00-£27,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Nottingham: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (required)

Experience:

• laboratory analytical technique: 1 year (required)

Willingness to travel:

• 25% (required)

Work Location: Hybrid remote in Nottingham