Operations Manager

Role Overview & Responsibilities

We are currently looking for Operation Managers to join our expanding Teams nationally. Ideal candidates will be able to demonstrate a high level of professionalism and excellent customer service skills.

Whilst experience of working in the security environment is preferred, full training will be provided.

Ideal candidates:

• Health and safety awareness and knowledge

• Excellent organisational and time management skills

• Confident and professional working approach and appearance

• Strong customer service, client focused attitude with the ability to build good working relationships

• Exceptional verbal and written communication skills

• Ability to work individually and as part of a team

• Resilient and tenacious with a 'can do' approach

• Flexible and adaptable

• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial

• A Full UK Driving licence is required

As an operations manager you will be responsible for:

• Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities

• Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure

• Acting as a role model and always behaving in line with our company values

• Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities

• Ensuring all aspects of the required services are being delivered to the customers’ satisfaction and in accordance with the contract

• Ensuring there are sufficient trained, licenced, and vetted staff working at all times to meet customer and contract requirements

• Ensuring contract required training and screening / vetting has been completed for all security staff

• Developing professional customer relationships, responding appropriately to customer requests and concerns

• Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.

• Completing risk assessments and site evaluations as well as completing monthly performance reports.

Why Brooknight?

Brooknight Security is a privately owned company providing a range of security services to corporate customers, the logistics and distribution sector and retailers. With a nationwide presence, we are an established company for more than 28 years and we have provided services to a diverse range of customers. Our growth and success have been based on providing a first-class service while retaining values that are vital to building excellent customer relationships. We focus on trust, integrity, and a desire to deliver an exceptional service.

If you are looking for a role in Security and be a part of great team, we would like to hear from you - Apply online today!

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Education:

• A-Level or equivalent (preferred)

Experience:

• Security: 1 year (preferred)
• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: Remote