Administration Assistant - Helpdesk Support

Role Overview & Responsibilities

We are looking for a HealthRoster/System Helpdesk Support to join our developing team which supports staff with HR Systems queries, the primary system being HealthRoster and also ESR Self Service.

Please note that this post is part time, with the hours being 9am - 5pm on Monday, Tuesday, Wednesday and Friday.

The main responsibilities of the post are:

• Provide training, advice and assistance to system users
• Provide a 1st line helpdesk service - investigating, problem solving and dealing with system maintenance
• Maintaining user access to the HR systems
• Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements
• Planning and organising the workload to ensure systems operate effectively
• Maintenance and audit of HR systems data and databases
• Support the payroll extraction process by contacting managers and chasing to finalise rosters
• Work autonomously and within specified deadlines
• Provide general administrative support to the HR systems team

The ideal candidate should have:

• Excellent interpersonal and communication skills
• Ability to learn new software systems

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,000 to a maximum of £1,733).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

The full details of the role can be found within the Job Description and Person Specification attached