General Staff Member

Role Overview & Responsibilities

About us

Our Ninja Warrior UK Adventure Park is a supervised activity and fitness venue inspired by ITV’s hit programme Ninja Warrior UK! You can climb, balance, jump and swing across different obstacles using and developing your Ninja skills, plus we also have the famous Warped Wall for every aspiring Ninja to conquer. A great place for supervised family activities and for keeping fit, we welcome you on your Ninja journey.

Here at Ninja Warrior UK Stoke we are looking for new, enthusiastic and friendly staff members to join our team.

We are hiring:

Park Staff

Cafe Assistants

Receptionist

Party Hosts

· Ensuring your uniform is clean & presentable at all times.

• Marshall the customers on Ninja Course.

• Continuously monitor Health & Safety.

• Demonstrate excellence in customer service & complaint handling.

• Provide guidance to customers & demonstrate techniques if required.

• Carrying out visible safety checks on the Ninja Warrior Courses.

• Ensuring customers have observed safety rules.

• Ensuring customers abide by the park rules.

• Watch out for misbehaviour & use the three strike rules.

• Contribute to the smooth running of parties in co-ordination with Party Host.

• Maintain cleanliness throughout day.

• Reporting injuries to Court Supervisors or Management.

· Demonstrate excellence in customer service & complaint handling.

· Serve Cold & Hot Beverages.

· Serve confectionary, cakes other readily prepared food.

· Cook and prepare snacks.

· Clean tables and counter surface.

· Keep kitchen clean throughout day & carry out clean at end of day.

· Take cash and cards payments.

· Assist with serving party food and contribute to the smooth running of parties in coordination with Party Team on shift.

· Wash up dishes and cups etc.

· If Qualified deal with injuries including filling out an injury form.

· Serve on reception desk.

· Take & check bookings via Roller.

· Check for participants signing waivers.

· Issue coloured wrist bands.

· Taking bookings over the phone.

· Answering customer queries over the phone & in store.

· Upsell Ninja Warrior Merchandise at reception.

· Make Tannoy announcements.

· Checking in parties if party host is not present straight away.

· Taking Party Bookings (including payment and food orders).

Job Type: Part-time
Part-time hours: 8-20 per week

Salary: £5.28-£10.42 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: In person