Patient Services Call Handler and Receptionist

Role Overview & Responsibilities

NORTH BRINK PRACTICE

PATIENT SERVICES TEAM

Are you self-motivated and enthusiastic? If you are, we want to hear from you!

We are looking for people who can work full-time in our busy, fast-paced Patient Services Team. The role is initially focused in our repeats team, call centre, reception and administration teams.

We are looking for:

· Previous call centre experience, preferable, but not essential

· Excellent communication skills – verbally via the telephone or face to face with effective listening and written skills

· Competent with IT – excellent data entry skills

· The ability to follow processes and procedures

· A passion for providing effective and professional customer service

· Strong work ethic, reliable and punctual

· Ability and willingness to go that extra mile!

Hours and holidays:

· Part-time = 28.5 hours per week (Wednesday, Thursday, Friday)

· 30 days (including 8 bank holidays) annual leave entitlement

Benefits:

· We offer excellent training and ongoing support

· Opportunity to join the NHS Pension scheme

Job description, person specification available on our website www.northbrink.com.

Rate of pay: £10.42 per hour, rising to £10.75 once successfully through probation.

Please apply by emailing your CV and covering letter explaining in no more than 1500 words how you meet the criteria in the job description and person specification to: Julie Harper, Patient Services Team Manager. Applications which do not meet the criteria will be disregarded.

Closing date for applications: our recruitment is ongoing

We may close this post sooner if sufficient applications have been received. Therefore please submit your application without delay.

Job Types: Part-time, Permanent
Part-time hours: 28.5 per week

Salary: From £10.42 per hour

Benefits:

• Company pension

Work Location: One location