Customer Service Assistant (Despatch) 12 Month Fixed Term Contract - Manchester Piccadilly

This role is crucial to us meeting our safety, performance and customer service standards as you ensure that our trains are dispatched punctually and securely, whilst providing assistance and information to our customers in a courteous manner. Please be aware that long distances of walking are involved within this role up to 9 miles per day.

About you:

To succeed in this challenging and fast paced role you’ll need to:

• Have a high regard for health and safety
• Be customer focused
• Be able to work to exacting standards whilst under pressure
• Be able to work shift patterns including evening and weekend work

Benefits and Rewards:

By working as part of the Northern team, you will receive the following benefits:

• Free Travel on Northern services – for you and your family*
• 75% discount on all other Train Operating Companies leisure services*
• Pension Scheme
• A generous holiday entitlement
• Maternity and Paternity Benefits – above the statutory minimum
• Full uniform for frontline facing roles
• Employee Assistance Programme – operating 24/7, giving a wide range of advice, support and useful information for employees
• And many more!
• Terms and conditions apply

Important: Northern reserves the right to close the advert before the published closing date, if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete