Hotel Receptionist

Role Overview & Responsibilities

As a part of our front office team you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services throughout their stay, helping exceed the department's quality targets. You will be a part of the success in meeting a variety of financial targets, supported by the promotion of the hotel and offers available to our guests.

This job includes working on weekends and bank holidays mornings, afternoons, evenings, and sometimes overnight.

Work Experience

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• ·Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• ·Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.

Benefits

• Hotel and food & beverage discounts in Accor properties globally
• Discounts with key partners (e.g. Europcar, Emirates, Eurostar, Nuffield Health)
• 2 free weekend breaks per year in the UK
• Pension (Subject to availability and T&C)
• A meal per day on duty
• Uniform provided
• Extensive training with real perspective to develop within the company
• Free staff car parking
• Double time bank holiday pay

Job Types: Full-time, Permanent

Salary: £11.01 per hour

Benefits:

• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location