Welcomer

Role Overview & Responsibilities

Are the face of Novotel Cambridge North, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Main responsibilities:

Duties

• Welcome every guest and provide exceptional service throughout their stay.
• Personalising each interaction with guests to ensure a unique experience.
• Engage with the team to ensure hotel quality and financial targets can be met.
• Handling emails, phone enquires and other administration tasks.
• Responsible for balancing banking transactions for the hotel.
• Ensuring Novotel Standards are met and maintained.
• Competent in taking reservations, upselling where possible to maximise on average room rates.
• Assisting with Food and Beverage services if and when required.
• Ensures all areas public areas are cleaned and adheres to Accor All Safety cleanliness standards against COVID-19.
• Required to attend training sessions by company during day time.
• Working hours include weekends and public holidays.

Work Experience

• 1 years experience in a similar hotel role, is preferable but not essential
• Have outstanding leadership skills.
• Possess great interpersonal, communication and presentation skills.
• Friendly, approachable with excellent customer service skills.
• Attention to detail and exceptional organisational skills.
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours.

Must already have the right to work in the UK

Benefits

• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• A Bienvenue Card - offering a special staff rate at our hotels
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Great work environment and colleagues
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Types: Full-time, Part-time, Permanent

Salary: £11.51 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• On-site gym
• On-site parking
• Wellness programme

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: In person