Front of House Assistant

Role Overview & Responsibilities

All applicants must be happy working customer facing at all times. From morning shifts until evening/night work. You will be trained to provide a multi-functional service required within Front of House, Food and Beverage.

As a Multi Task Team Member you will deal with inquiries and room reservations made on the telephone, online or by email.

You will provide excellent counter and table service [when applicable] to the hotel’s guests.

Job responsibilities

 Be aware of all the various departments of the Hotel and to be able to communicate with them effectively.

 Familiarise yourself with the Hotel’s check in/out procedures.

 Familiarise yourself with the Hotel’s Reception computer system.

 You issue keys to guests; either you provide guests with clear directions to their accommodation.

 You keep accurate records of which guests have arrived at, or left, the hotel. You make sure that any necessary information goes to the housekeeping, kitchen, maintenance, and management departments.

 You provide guests with information about local attractions and places of interest.

 Directing incoming calls and helping guests to make external calls. Hotel Receptionists prepare a customer's account when they leave the hotel.

 You take payment from the customer in cash, or by credit/debit card.

 Guests might come to the Hotel Receptionist with any queries or complaints - not all of which will be easy to deal with.

 Have a good knowledge of the Hotel’s facilities.

 You must have a full understanding of the importance of proper Duty Handovers.

 Ensure that guest security and the Hotel’s security is maintained at all times, reporting anything suspicious to your manager.

 Ensure that all monies are accounted for and available for collection and inspection. You will be accountable for all money at reception whilst on duty (this includes float and all money paid in).

 Ensure that you have a good knowledge of the Hotel’s policy relating to Health and Safety and Fire Evacuation Procedures.

 In the event of an emergency, Hotel Receptionists have responsibilities such as helping people as they evacuate the building, calling the emergency services, and checking that all guests have reached safety.

Job Type: Zero hours contract

Salary: From £9.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• On-site parking

Schedule:

• Flexitime

COVID-19 considerations:
ALLSAFE Accreditation

Ability to commute/relocate:

• Nottingham NG10 4EP: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Application deadline: 19/02/2023
Reference ID: FOH0223