Operations Manager

Role Overview & Responsibilities

JOB TITLE: Operations Manager

REPORTS TO: CEO, & General Manager,

TEAM REPORTS: Logistics Manager + 4 x team Customer Services Supervisor + 1 x team

JOB PURPOSE: Deliver excellent operations across the business, supporting commercial projects, improving processes and systems and ensuring Oliver Brown has a strong platform to grow.

RESPONSIBILITIES: RETAIL: • Providing retail operations to the Retail stores • Support launches of new Oliver Brown stores, pop-ups and ventures • Review and support the EPOS systems and ensure that they are correctly utilised and staff are fully trained to use across the retail network, implementing integration between different applications • Review and refine a process for the replenishment of stock and supply of materials to the stores

DIGITAL: • Supporting the Ecommerce Manager and team to deliver a successful online business • Oversee order fulfilment: pick + pack, dispatch, returns • Manage the warehousing for the online business • Manage the shipping / courier • Manage customer services • Manage the wrapping and packing process + supply of materials

DISTRIBUTION & LOGISTICS: • Responsible for shipping across the business, managing the carrier accounts, improving deliveries and managing the logistics team • Oversee Oliver Brown warehousing, both in-house and with 3PLS, managing the accounts, improving processes, implementing KPIs and analysis • Manage the wholesale distribution • Analyse and review the supply chain, constantly looking for ways to improve • Responsible for QC on all deliveries and reporting back to Buying team

CUSTOMER SERVICES: • Manage the Customer services team • Review and improve customer services processes and systems • Nurture a proactive approach to ensuring customer satisfaction • Utilize the Customer service team to make additional sales and develop clients

INVENTORY: • Introduce good stock management practise across the business, to increase visibility, security, identification and analysis • Implement stock control, movements/ inter-store transfers, tagging, barcoding systems • Review and improve databases for product data, pricing, and stock analysis and reporting

IT & SYSTEMS: • Support the various computer application across the business: Lightspeed, Zedonk, Xero etc.. • Manage the IT consultant • Oversee data loading and management across the business • Strive for maximum integration across the various platforms • Improve data management and reporting • Review and recommend improvements for general Oliver Brown computer network

SKILLS / EXPERTISE: • Min. 5-year experience working in operations & logistics with clothing and accessories brands • Experience with multi-channel businesses (Retail, Wholesale and Ecommerce) • Independent, motivated, self-starting, solutions provider • Strong organisational and analytical skills • Excellent communication skills • Comfortable working in an international environment • Spanish and English Languages

SALARY: • On application

Job Types: Full-time, Permanent

Salary: £42,500.00-£45,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London, SW8 3NS: reliably commute or plan to relocate before starting work (required)

Experience:

• Logistics: 5 years (preferred)

Work Location: In person

Expected start date: 03/07/2023