Customer Service Advisor

Role Overview & Responsibilities

Customer Service Advisor
Location: Barking, IG11
Salary: £11.50 - £13.50 per hour
Part time – Monday - Friday
Working hours – flexible (minimum 20 hours per week)

Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service.

Established 29 years ago, we have a wealth of industry experience and have demonstrated 20% year on year growth. We have ambitious plans to continue growing our business and require likeminded colleagues to join our company and be a part of these very exciting times.

We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service Team

Why join Online Lubricants?

• A fast-growing business with a clear pathway for career progression
• Forward thinking and innovative company who embrace new ideas
• We invest heavily in staff development and training
• We believe in working hard and playing hard
• Fantastic opportunity to join the leading oil distribution company in London & the South East

Responsibilities:

• Receive incoming calls dealing with all customer orders and queries
• Managing internal relationships with sales reps, drivers, staff and being a reliable point of contact in the office
• Identifying opportunities to cross sell and up sell Online Lubricants’ full product range
• Building long lasting business relationships with existing and new customers
• Consistently providing outstanding customer service, increasing customer retention levels
• Ability to think quickly and make decisions in a busy environment.
• Calling potential leads and coordinating appointments for the field staff
• Communicating with our accounts department in relation to our customers account status.

Requirements:

• 12+ months experience in a similar role - desirable
• Excellent communication skills – both verbal and written
• Excellent IT skills
• Experience in negotiating with customers – Desirable
• Good team player
• Be flexible and work around our customers
• Willingness to learn technical information based around our business
• Full Training provided
• Above all, excellent attitude and willingness to learn are essential

What we provide:

• Flexible working where possible
• Phone/phone allowance for drivers/management
• 20 days holiday full time contracts plus bank holidays
• Workwear
• Clothing allowance for operations staff
• Ad-hoc bonuses
• Free tea/coffee/kitchen provisions
• Benenden Healthcare & Cashplan
• Company events
• Customer incentive scheme
• Referral scheme
• Oil and other products for personal car

No recruitment agencies please

Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales

Job Types: Part-time, Permanent

Salary: £11.50-£13.50 per hour

Benefits:

• Casual dress
• Company car
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Referral programme
• Wellness programme

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Barking, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• B2B sales: 1 year (required)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person