Customer Service Assistant

Role Overview & Responsibilities

Customer Service Assistant Required – Immediate Starts Available!

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Job Role: Customer Service Assistant

Locations: Colchester Station (CO1 1XD)

Shifts: Shifts will vary. 0600 - 1800 / 1400 - 0200

Pay rate: £11.05 per hour

What makes working for Ontrak so good?

We pay for your training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a Customer Service Assistant do?

• Provide an impeccable customer service experience to customers and passengers on the railway.
• Ensuring passengers have bought tickets for travel
• Being vigilant and visible to all customers and other members of staff
• Assisting customers with the usage of lifts and luggage
• Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
• Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
• Must be confident in approaching passengers and helping with travel queries
• Always bringing and outgoing and positive attitude to the station
• Must be able to problem solve
• Constantly proactive during the day helping where needed

Essential Requirements

• You must hold valid ID to work in the UK and have a full national insurance number.
• You will be required to pass a drug and alcohol screening

If you are interested, please apply NOW or call the resourcing team today on 02082936188!

Job Types: Full-time, Temporary contract

Salary: £10.70 per hour

Benefits:

• Free or subsidised travel

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Application question(s):

• Are you able to get to and from Colchester Station for the times stated?

Work Location: One location