Customer Support Assistant

Role Overview & Responsibilities

We are a small well-established business based near Mansfield, supplying lighting maintenance and repair to the industry through out the UK. Due to continued growth a position has become available within our company for a customer support assistant. The successful candidate will be responsible for assisting the bisiness with customer communication/booking jobs/ liaising with engineers etc, They must be enthusiastic, work well under supervision and on their own, have some computer skills and be a strong team player.

This is a full-time position, 40 hours per week, 08.30 - 17.00 Monday - Friday

Assisting booking site visits

Keeping customers upto date with site progress

Liaising with engineers.

Must be efficient in Microsoft office

Imputing purchases order and invoices

Responding to customers emails

Liaising with suppliers

Booking access equipment Answering the phone

Drafting letters

Completing applications for accreditation

Monitoring trackers

Keeping training up to date.

Preparing time sheets for wages

Occasionally working in other departments when needed

Skills

Good customer service and telephone manor

Microsoft office competent

Excellent attention to detail

Strong team player

Presentable

Good time Keeping

A methodical and flexible approach to work

An ability to work on their own

Administration/ Computer skills

QuickBooks (not essential as training will be given)

Job Types: Full-time, Permanent

Salary: £24,000.00 per year

Schedule:

• Monday to Friday

Job Types: Full-time, Permanent

Salary: £24,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mansfield: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: One location