Membership Assistant 30k + Benefits

Role Overview & Responsibilities

Benefits

• £30,000.00 per annum
• Staff fund (bonus) paid twice per annum (on a discretionary basis)
• Personal pension scheme (Salary Sacrifice with a 10% company contribution if you put in 5 %, after qualifying period)
• Uniform provided and laundered
• Live in accommodation may be available
• Superb staff dining room and facilities
• Excellent staff meals whilst on duty
• 28 days holiday including bank holidays per annum (including a full week at Christmas)
• Season ticket loan after qualifying period
• Exciting range of learning and development programmes
• In house training academy
• Colleague recognition and reward programmes

The Club

The Oxford and Cambridge Club is an exclusive private members Club with a Grade II*-listed Clubhouse in central London. The Club has 46 bedrooms, a fine dining restaurant, 3 banqueting suites, 2 bars, 2 squash courts, a billiards room and extensive libraries. The Club has nearly 5000 members.

The Role

We are recruiting for a Membership Assistant to join the Secretariat team. The ideal candidate will have previous experience in a similar role. We are looking for someone who is highly personable, passionate about delivering five star service in a busy working environment. The role is a full-time position working 40 hours per week, usually Monday to Friday from 9.30am to 6pm.

The Person

Skills and Knowledge:

• Previous administrative experience
• Proficiency in Microsoft office applications, especially Outlook, Excel and Word
• Prior experience of working with databases
• A good standard of literacy and numeracy
• Have good communication skills, engage well with the others and very much a team player
• Excellent communications skills with good spoken and written English
• Good attention to detail

Desirable:

• Previous experience in a membership role
• Previous financial experience

Main Duties

• Deal with enquires from potential members on a daily basis by telephone, email, letter and in person
• Verify that candidates are eligible for membership with the appropriate university
• Deal with subscription enquiries on a daily basis, by telephone, email, letter and in person
• Meet new Members and prospective Members giving tours of the building
• Attend evening Recruitment Parties and out of house Recruitment Parties at Oxford and Cambridge
• Attend Freshers’ Fairs at Oxford and Cambridge
• Produce monthly membership statistics and graphs
• Processing direct debit payment applications and membership payments received by cheque or credit card.
• Processing new membership applications, including registering details on the database system and producing and sending out membership packs.
• Enter new Members’ billing details onto database following election
• Attending, taking notes and producing minutes, agendas and supporting paperwork for meetings.

Eligibility

Only applicants eligible to work in the UK or have a valid UK work permit or visa should apply.

Job Types: Full-time, Permanent

Salary: From £30,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person

Reference ID: 18042023