Senior Operations Manager

Role Overview & Responsibilities

The Role

Working for a leading Russell Group London university, the role of the Senior Operations Manager is to lead on the operational plan for our Venues and support the Head of Commercial Services with wider commercial operations across all properties.

Responsible for a team of event managers led by the Senior Events Manager, you will be responsible for setting up safe procedures for events, delegates, and staff when on the premises and must ensure all operating procedures and risk management measures are always adhered to.

The post holder will be involved in the strategic development of prime spaces and the various other sites. The post holder will also play a key part in the development and safe operation of all filming and establish a Filming Strategy together with the Senior Sales & Marketing Manager.

They must maintain close liaison with all internal stakeholders regarding the safe operation across all commercial activities on campus.

About You

We are seeking an individual with demonstrable experience of leading customer-focused venue or event operations. You will have extensive experience of leading and managing teams, and experience in stakeholder management, writing SOP’s as well as an understanding of licensing requirements.

This role provides the opportunity for an ambitious individual to develop an industry-leading, customer-focused portfolio.

Benefits

As a leading London university, we offer excellent benefits including very generous holidays, a hybrid work model, excellent pension, extensive career development and training and an empowering culture, along with guaranteed annual salary increases.

Job Type: Full-time

Salary: £52,549.00-£55,483.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• Operations management: 3 years (preferred)

Work Location: Hybrid remote in London