📍 Colchester, England • Posted 8h ago

Dutch Speaking Customer Service Champion

🇬🇧 United Kingdom💰 £22,000 - £25,000 /yr💼 Company - Public📂 General
Offered Salary£22,000 - £25,000 /yr
Job TypeCompany - Public
Location / Work ModeColchester, England
Sector / CategoryGeneral
💱 Estimated Compensation Breakdown Est. ≈ $29,845 USD/yr
Monthly Pay£1,958 / mo
Bi-Weekly Pay£904 / 2-wk
Hourly Rate£11.30 / hr
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Role Overview & Responsibilities

  • Join a team looking to expand into new markets globally.
  • Great potential for career progression in customer service.

About Our Client

The client's Customer Service team is based in Essex - Colchester. They are looking for a Dutch Speaking Customer Service Champion to represent the Danish market in their growing team. A retail company specialising in Sports and Nutrition products, the client is looking for someone to handle customer queries efficiently and professionally.

Job Description

The main responsibilities of a Dutch Speaking Customer Service Champion:

  • Managing customer queries via telephone, email and live chat on a day to day basis.
  • Updating customer's orders and accounts via online and in-house databases.
  • Checking and amending live orders were appropriate.
  • Liaising with couriers via telephone and web regarding customer's deliveries.
  • Delivering a first-rate customer service experience in all cases.
  • Keeping emails up to date with a response time of 1 hour.
  • Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching.
  • Carrying out any other ad hoc duties requested by your line manager to support the customer service function.

The Successful Applicant

The successful Dutch Speaking Customer Service Champion:

  • Enthusiastic and bubbly personality.
  • Fluent in Dutch both written and verbal communication.
  • Ability to communicate professionally via telephone and email.
  • Strong team player and flexibly in regards to working hours.
  • Affinity to sports nutrition and/or fitness is an advantage.

What's on Offer

What is on offer for a Dutch Speaking Customer Service Champion:

  • 60% company discount
  • Company pension
  • Perk Box subscription
  • Cycle to Work scheme
  • Summer working hours
  • Medical Cash Plan
  • Great company culture with staff socials
  • Hybrid work

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