Front of House Assistant Manager

Role Overview & Responsibilities

Are you an experienced Restaurant or Coffee Shop Assistant Manager or Team Leader with exceptional customer service skills?

Looking for a change of scenery, the perfect work/life balance and the opportunity to work for a family-owned and consistently successful company?

A rare and much sought after full-time role has arisen within our Front of House Coffee Shop and Restaurant team.

Duties

• Assisting the Front of House Manager with day to day operations
• Responsibility for the management of the team in the absence of the Front of House Manager
• Ability to seamlessly manage Front of House operations and customer flow during breakfast, lunch and afternoon tea offerings
• Working closely with the Kitchen Team to ensure a five star customer experience first time and every time
• Attentive to any customer concerns whilst displaying a professional demeanor at all times
• Answering telephone calls and assisting customers with enquiries and bookings
• Supporting colleagues at peak times and undertaking any operational duty which may be reasonably required to ensure customer expectations are met
• Ensuring all duties are carried out in accordance with our full Health and Safety requirements, including food hygiene regulations and COSHH, licensing and employment regulations
• Maintaining of the highest standards in all other aspects of the role
• Keep abreast of trends and developments in the industry, such as menus or trends in consumer tastes

Essential Requirements

• Experience as a Restaurant/Café/Coffee Shop Assistant Manager or Supervisor/Team Leader in a busy fast-paced commercial and customer-facing operation
• Exceptional customer service skills
• First-class communication and leadership skills, with a proven ability to motivate and develop staff
• Hands-on approach with a keen eye for detail
• Superior performance management and people management skills
• Positive and outgoing personality with energetic and flexible outlook
• Experience of IT systems and process and Word/Excel literate

The Benefits

• Very sociable day-time working hours*
• Desirable rates of pay
• Ongoing training to help develop and enhance your skills
• Fun and rewarding working environment
• Competitive staff discount and opportunity to join company pension scheme after successful completion of probationary period
• Free parking onsite

*Working hours are flexible between 8.00 am and 5.30 pm, and will include alternate weekends and some evenings.

Shortlisting/Interviews - Shortlisting and interviews will take place up to and including the application closing date unless a suitable candidate is found, in which case the vacancy could close earlier.

Application closing date: Monday 17 April 2023.

Job Type: Full-time

Salary: From £11.00 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Education:

• Bachelor's (preferred)

Experience:

• Assistant Manager/Team Leader: 2 years (preferred)

Work Location: One location

Application deadline: 17/04/2023