π Remote • Posted 7h ago
Communication and Content Support Agent (m/f/d)
Offered SalaryCompetitive Pay
Job TypeUnknown
Location / Work ModeRemote
Sector / CategoryHotels & Resorts
Role Overview & Responsibilities
We trust you in these areas:
- Reservations related tasks such as handling communication for the brand
- Handle complaint emails and follow up with property and ensure complaint is resolved
- Managing property content on all booking channels via our content management tool
- Streamline general website updates coming from E commerce and Marketing
- Overseeing room type descriptions and related translations internal and external
- Audits on online appearance on all public booking channels (eg. Website, OTAΒ΄s, GDS)
- Audits on brand reputation throughout guest journey (phone lines, communication pieces, etc.
- Reporting daily business, occurring issues and important information to the HORs
These are your talents:
- Experience - you've already worked in a similar role
- Software skills - you are familiar with Microsoft Office
- Plain speaking - you are in contact with guests, customers and teams in English
- Responsible and communicative - you enjoy being part of the team
This is how we work together:
- Appreciative remuneration - supplemented by individual pension plans if desired
- Flat hierarchies - your opinion counts
- Further education - internally we are happy to promote your talent
- Your birthday - is your additional day off
- Health - we support your membership in a fitness club
The working atmosphere in our Penta Hotel? Simply relaxed! Nevertheless you need some time out. We would like to invite you and your companion for two nights a year in one of our hotels. Your friends and family are welcome and get a discount.
Have a look around. You like it with us? We are looking forward to receiving your application documents!
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