Database Assistant

Role Overview & Responsibilities

Position Objective:

To assist in the operation and maintenance of the membership data entry and supporter care programs of PETA and its international entities.

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Term of Employment:

Part Time – 3 days per week.

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Location:

Hybrid remote in London

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Reports to:

Database Manager

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Salary:

£23,000 - £30,000, pro-rata and depending on experience

​(£13,800 - £18,000 for 3 days a week)

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Primary Responsibilities and Duties:

• Assist in the management of the Raiser’s Edge Databases for PETA and its international entities
• Assist in maintaining accurate, consistent and reliable information about PETA and its international entities' supporters for relationship development and fundraising purposes
• Assist in data hygiene process for PETA and its international entities'
• Work with Development Department staff members to assist in necessary changes in data processing, coding, and analysis for new fundraising projects for PETA and its international entities'
• Assist with the transactional elements of the committed giving programs including Direct Debit claims, Standing Orders, Payroll Giving and Online Donations.
• Assist in the import and export of data to and from external suppliers
• Support the finance team with reconciliation of income
• Assist with collating, analysing and presenting data methodically and accurately about PETA and its affiliates Donor programs, and to communicate technical information to non-technical staff
• Assist with data segmentation to support the direct mail, online fundraising and other fundraising programs for PETA and its international entities'
• Pull custom reports from the Raiser’s Edge as requested by PETA's Fundraising staff
• Develop and oversee standard operating procedures for supporter care systems to ensure the highest level of customer service is given to PETA and its international entities' supporters
• Train new members of staff on database functions where requested
• Perform any other duties assigned by the supervisor

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Qualifications:

• Relevant experience in data and data management including maintaining records, responding to queries and providing reports
• Experience of using a Customer Relationship Management (CRM) database, preferably Raiser’s Edge
• Proficiency in use of Microsoft Office, in particular Excel.
• Knowledge of direct marketing techniques and data segmentation
• Ability to collate, analyse and present data methodically and accurately
• Experience of fundraising databases
• Demonstrated excellent organisational skills and attention to detail
• Demonstrated excellent written and verbal communication skills
• Commitment to the objectives of the organisation

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £23,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Employee discount
• Sick pay
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London