Administrative Assistant

Role Overview & Responsibilities

Portman Asset Finance, an expanding Asset Finance specialist based in Northamptonshire, is looking to recruit an Administrative Assistant, based in our Northampton office, to join our team. With a base salary of £24,000- £28,000, and bonus of 5-15%, our role will see you providing administrative support across a broad range of business areas throughout the organisation. As a key part of the role, the Administrative Assistant will be responsible for answering incoming enquiries, both over the telephone and through our webchat, as well as supporting with our sales administration paperwork and processes.

Due to the nature of the position, we are looking for someone who has strong attention to detail alongside the ability to manage multiple tasks simultaneously. Performing an important role in a client’s experience with Portman, excellent communication skills will be essential to keep stakeholders updated and processes moving forward. An overview of the main duties has been provided below:

• Support with administration activities throughout the business;
• Answer incoming calls and webchat messages, screening and directing to the Sales Team where appropriate
• Submit finance applications to lenders through online portals;
• Complete credit checks and check lending/interests rates for client proposals;
• Arrange required signatures for finance documents, checking document accuracy before authorising for payment;
• Ensure our CRM is kept up-to-date with sales progress and client interaction alongside filing Client information correctly;
• Raise invoices and commission documents, checking both formatting and information accuracy (including serial numbers, company details, addresses and so forth);
• Compile pay-out packs post-signing to be sent to lenders for processing; and
• Support our internal credit team with credit searches.

Please note, this role will be based at our Head Office in Brackmills, Northampton.

Skillset, Experience and Qualifications:

• Previous experience providing professional office, administration or reception support;
• Ability to communicate clearly in-person, over email, and on the telephone;
• Ability to pro-actively identify issues and blockages, working with the Sales Team to investigate and resolve in a timely manner to avoid further problems down the line;
• Positive and engaging telephone manner;
• Strong Microsoft Office skills with experience of using a CRM; knowledge of Xero would be beneficial;
• Excellent written and oral communications skills;
• Ability to remain calm under pressure and meet deadlines;
• Strong organisational skills with a high attention to detail; proof-reading experience is highly advantageous;
• Ability to prioritise and handle multiple tasks at any given time in a fast-paced environment;
• Pro-active and enthusiastic with a can do attitude;
• Good commercial acumen; and
• Ability to work on own initiative as well as being a team player.

Job Types: Full-time, Permanent

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (required)

Work Location: One location