Counter Clerk / Personal Banker / Community Banker

Role Overview & Responsibilities

Location: Leicester

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience

What you'll do

As the first point of contact in our branch, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment
• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
• Collaborate as part of the dynamic Branch team and actively seek to improveworkflows and processes to make banking simpler

Key Skills

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our services to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination tocontinuously improve service for our customers while meeting your personaland branch goals
• The ability to take ownership of customer enquiries through to resolution, youwill pride yourself on delivering a customer experience that exceedsexpectations, delivering a personalised, friendly & efficient service
• Strong interpersonal skills and the ability to work well as part of a team
• Excellent communication and interpersonal skills with a genuine interestbuilding relationships
• The commitment to develop new skills and responsibilities
• Be resilient to a continuous changing environment

Job Type: Permanent

Salary: £10.50-£11.50 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Masks, gloves, sanitiser and social distancing measures are in place.

Education:

• GCSE or equivalent (preferred)

Experience:

• Post Office or Banking: 2 years (required)

Work Location: In person