Support Worker

Role Overview & Responsibilities

SUPPORT WORKER (RECOVERY)

Primrose Lodge, Guildford

£25,798.50 - £27,027 P/A

47.25 per week

If you’re a solution focused, compassionate Support Worker, we are interested in speaking with you! Come and be a part of The UK’s Leading Alcohol & Drug Rehab Provider, we pride ourselves on providing a world-class treatment in comfortable and affordable facilities across the UK. You’ll be ensuring the day-to-day provision of a high-quality support programme to substance misusing clients’, families and the community. We’re looking for someone to join our team at Primrose Lodge in Guildford.

The benefits of being a Support Worker in the team:

• Free Training and development opportunities
• 28 Days Holiday rising to 33 Days after 5 continuous years of service
• Company pension scheme
• Free On-site parking
• Blue Light Card - thousands of discounts at your favourite retailers
• Employee of the month scheme - delegating up to £100 per month
• Wellness programme with BUPA

Main duties of the Support Worker:

• Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company’s QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
• Oversee and or conduct effective intake, assessment and discharge interventions.
• Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
• Ensure clients observe the programme’s rules and support the manager in investigating and taking action where these may have been breached including substance testing.
• Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
• Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
• Assist in the transfer of individuals between agencies and services.
• Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
• Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
• Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
• Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).

Essential criteria:

• NVQ Level 3 qualification in Health and Social Care or equivalent.
• Good organisational skills and time management skills.
• Good verbal and written communication skills at all levels.
• Ability to work on own initiative and as part of a team.
• Competent within the demands of the role in Word, Outlook and Excel.
• Strong active listening skills
• Ability to undertake lone-working safely and effectively.
• Ability to negotiate and influence effectively in terms of professional boundaries.
• Ability to develop and review risk management plans.
• Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
• Capacity to handle intensive and pressurised situations.
• Strong customer service skills.

Job Types: Full-time, Permanent

Salary: £10.50-£11.00 per hour

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount
• Wellness programme

Day range:

• Monday to Friday

Physical setting:

• Residential home

Shift:

• 10 hour shift
• Day shift
• Night shift

Ability to commute/relocate:

• Guildford, GU3 3RF: reliably commute or plan to relocate before starting work (required)