Head of After Sales - North of England
Role Overview & Responsibilities
Our client is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide - and we are very interested in speaking with you further about your career.
Your role within the business will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.
Role Purpose
- Oversee the Health, Safety and Well-being of the Customer Service team
- Managing an operational and management team to deliver agreed financial and operational targets, customer service levels and defined Customer Service processes
- Ensure the development of direct reports and indirect reports in line with company goals and objectives
Role Responsibilities
- Promote a safety first culture within our business
- Develop, implement and deliver a Customer Service strategy that delivers our financial and customer service expectation
- Coach, mentor and develop the service teams, including new starters.
- Manage a Customer Service region in the delivery of customer service targets
- Liaise with all necessary departments to develop and implement all aspects of our business model
- Report on agreed financial and operational targets in regular performance review meetings.
- Grow the Customer Service business by identifying business opportunities in close conjunction with regional service teams and Sales functions
What We Offer
- 25 days annual leave plus bank holidays
- Discount website which will give you access to 100’s of brands with opportunities for savings and cashback
- Company Pension Scheme: Employer matched contributions of between 5% and 10%
- Private Medical Insurance: Free to all employees as a taxable benefit, with additional option of adding on partners/children at a small cost
- Company car and fuel card
- Company laptop and phone
Role Requirements
- Someone who can demonstrate prior leadership experience, specifically managing and developing managers
- Full valid current driving licence.
Job Type: Full-time
Salary: £72,000.00-£78,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: On the road
Frequently Asked Questions
How do I apply for the Head of After Sales - North of England position at Provide Consulting Ltd?
Click the “Apply for this Position” button on this page to submit your details directly to Provide Consulting Ltd's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Warrington, North West England, England with potential relocation and visa sponsorship considerations for qualified candidates.
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