Receptionist

Role Overview & Responsibilities

PURE LEISURE GROUP UK LTD

JOB DESCRIPTION

Job Holder and Job Title:

Receptionist

Covering/Based at:

Fell End Holiday Park

Line Manager:

Park Manager

Working Hours:

Remuneration:

TBC

Role Description:

Pure Leisure Group is an established family business which has for many years now been a market leader in leisure and holidays in the U.K. The Company owns and operates holiday parks throughout the North West, Wales, Yorkshire, and East Anglia.

We are looking for a Receptionist to join our busy holiday park based at Fell End Holiday Park to assist with various reception duties.

Duties will include:

• Front of house checking in / out of our guests, creating great holiday memories for families

• Liaising with park teams, to provide the best holiday experience for our guests

• Dealing with enquiries from internal and external customers

• Reception duties, resolving guest queries and answering the telephone and online enquiries

• Ensuring all paperwork is managed and organised well

• Actively promoting future stays for current holidaymakers, ensuring you are aware of offers that are available to them

• Cash handling

• Processing payments

• To undergo specific training as indicated by the Manager as and when required

• Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices

• Comply with company policies, rules and procedures at all times

Any other duties as required by your line manager commensurate with your role

Key Requirements and Skills Required:

• Previous experience in a similar environment would be a distinct advantage.
• An excellent telephone manner
• Good time management,
• Great customer service skills
• Computer literate
• A friendly and approachable personality
• Dependability

Job Type: Full-time

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Work Location: In person