Front Office Associate

Role Overview & Responsibilities

Role: Front Office Associate

Rate of Pay: Starting at £9.00

Shift work essential, shift patterns could include a variety of shifts with the occasional night- porter cover. These shifts may vary depending on the needs of the business. This role is an incredibly varied role, with fantastic career progression opportunities.

The Richmond Park is a 46-bedroom hotel with a large restaurant and bar, banqueting and events space. We are currently looking for a reliable, enthusiastic, and personable Front Office Associate. You will be our guest’s main engagement with The Richmond Park and play an integral part in creating a memorable experience for them.

What we look for:

- Excellent customer service skills.

- A welcoming, engaging, and attentive manner.

- A passion for guest experience.

- The ability to work in a fast paced, dynamic environment.

- Exceptional attention to detail.

- Experienced in call handling.

- Adaptability and flexibility to evolving business needs.

- The ability to recommend our products with genuine passion for hospitality.

- Be an effective communicator.

- Flexibility to work shifts from early, late and nights. Willing to work bank, school, and public holidays.

- Administration experience.

- Experience of reservations and events preferred but not essential.

- Experience with housekeeping preferred but not essential.

- Effectively liaise with all departments across the property.

- Experience in PMS systems preferred but not essential.

- Highly skilled in Microsoft Office Suite and IT systems.

- Experienced in cash and key handling.

Company Benefits include.

- Discount in Food and Beverage

- 28 days holidays & a day off for your birthday

- Company Pension

- Team away days

- Career development

- Staff Incentives

- Celebration Lunches

- Staff meals whilst on duty

Job Types: Full-time, Permanent

Salary: Starting at £10.50 per hour

Job Type: Full-time

Salary: From £10.50 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift

Work Location: In person