Medical Receptionist / Care Navigator

Role Overview & Responsibilities

We are expanding our team of passionate and professional medical receptionists at Riverside Health Partnership. We are seeking dedicated staff of a caring disposition who have a desire to work in a fast-paced, forward thinking GP practice.

The pandemic has been challenging and we have changed our work patterns radically to meet the different demands of our patients by great teamwork, cooperation, and flexibility.

We are a busy practice caring for almost 20,000 patients over 4 sites in Harworth, Retford, Misterton and Gringley-on-the-Hill, the successful candidate will be expected to work across all sites. We are a well-led, well-managed and supportive practice. We are consistently a high performing GP training practice with 7 partners and 7 salaried GP's working alongside an excellent team of ANPs, nurses, social prescribers and practice pharmacists. We normally have 7 GP Registrars training at any one time.

An exciting opportunity to join a caring and dedicated team.

Main duties of the job are:

The successful candidate will be the first point of contact for patients ringing the surgery. The role will be to optimise the patients journey and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that patients presenting issue is managed appropriately and that the patients are up-to date with their routine appointments.

To provide support to both the clinical team and patients registered with Riverside Health Centre

To ensure smooth, efficient and compassionate delivery of care

Although the post-holder will take responsibility for their own work, they will work as part of the reception team, and be supervised and mentored by the Senior Receptionists and the Reception Manager.

If you would like to be part of the team and are :

• Are You a Caring and Approachable Person?
• Can You Think on Your Feet and Respond in a Fast-Paced Environment?
• Do You Want a Fulfilling Career Within the NHS?

If you answered yes to above questions, we would love to hear from you.

Work remotely

• No

Job Type: Full-time

Salary: Up to £10.50 per hour

Benefits:

• Company events
• Company pension
• On-site parking
• Private medical insurance
• Sick pay

COVID-19 considerations:
All patients are required to wear a face covering in any of our practices. The business is operating under strict infection control guidelines in accordance with NHSE.

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: On the road

Application deadline: 03/03/2023