Customer Service

Role Overview & Responsibilities

*TEMPORARY ROLE*

£12.00/hour

Leicester – LE2 7QJ

Customer Advisor role

Flexible to shift work as shifts can vary – 40 hours per week.

Day to day – handling customer queries over works being carried out or works to be carried out, as well as handling complaints when required.

Call centre experience is desirable & complaint handing experience is essential.

You should have good experience with Microsoft Office, including Word and Excel; you will be manually inputting data to an excel sheet. You will also be processing information on several systems, so you should be comfortable with operating systems for data entry and similar.

Shifts - 40 hours per week

8am-4:30pm Mon – Fri, once every 3 weeks a late shift = 11:30am-8pm

9am-4pm Saturday - once every 3 weeks

Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 4 months

Salary: £12.00 per hour

Benefits:

• Casual dress
• Flexitime
• Free parking
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Flexitime
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• Complaint Handling: 1 year (preferred)

Work Location: Hybrid remote in Leicester

Reference ID: RTG - Customer Advisor