CLIENT SUCCESS & APPOINTMENT COORDINATOR

Role Overview & Responsibilities

Fast-growing marketing agency looking for a friendly & charismatic virtual assistant to contact and book appointments and leads.

As part of your role, you will operate at the intersection of customer success management and personal assistance, playing a pivotal role in scheduling appointments and managing client accounts.

Key Responsibilities:

• Utilise our CRM software to manage assigned client accounts and interact with cold leads, converting them into successful appointments for our clients within the aesthetician industry, with a primary focus on PMU (Permanent Makeup).
• Adopt a 'personal assistant' approach in your role, ensuring the utmost satisfaction of our clients by maintaining regular communication, predominantly through WhatsApp, and promptly responding to their needs.
• Ensure the successful booking of client appointments by effectively managing leads from advertising and other sources.
• Act as the primary point of contact for your assigned clients, building and maintaining strong, long-lasting relationships.
• Work closely with the rest of the Scale My Salon team to identify areas of improvement and implement strategies to enhance customer satisfaction and retention.

The ideal candidate will have excellent communication and interpersonal skills, a knack for organisation, and a customer-focused approach. Previous experience in a similar role will be advantageous, but not essential. This is a fantastic opportunity for those seeking to work in a friendly, fast-paced, and client-oriented environment. Join us as we continue to shape the future of the aesthetician industry.

Requirements:
-Excellent English Skills - Spoken AND Written
-Strong Work Ethic
-Knowledge of Google Sheets & Docs
-Ability to use or willing to learn CRM software (gohighlevel)
-Ability to deal with warm leads and set appointments
-Ability to persist and follow up with leads to build a relationship to set appointments
-Flexibility with working hours (10am - 6:30pm GMT)
-Available to work weekends.

-Sales Ability and 'think-on-the-spot' mentatlity.

Technical Requirements:
-Up to spec Laptop/Computer
-Fast and reliable internet connection

Job Types: Full-time, Part-time, Temporary contract, Temp to perm, Freelance, Zero hours contract
Contract length: 6 months
Part-time hours: 30-45 per week

Salary: £12.00-£15.00 per hour

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Work Location: Remote