Cashier

Role Overview & Responsibilities

Responsibilities:

Client experience

-Win clients loyalty.

-Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.

-Introduce complimentary services to the client and assist to uplift the average basket sales.

-Apply Sephora Attitude with the use of digital tools to enhance the clients experience.

-Share product knowledge to build the sale and basket.

-Have a friendly and engaging personality in order to foster and maintain long lasting positive client relationships.

Education & Demonstration

-Assist and guide clients on the most appropriate range of products, according to their needs and skin type

-Support your store team in explaining and demonstrating new products to the clients

-Display an exceptional image and body language in accordance with the Sephora grooming guidelines

-Make sure to set example and be a role model at all time

-Know customer beauty pass status, points and current offers

-Introduce beauty pass offers and following right scanning process

-Answer customer questions or referring them to the staff who can best provide answers if the information is specific to a certain product

-Promote Sephora website and other digital tools

-Fix complaints related to beauty pass program

Sales

-Use the Sephora Attitude selling techniques to build and maximize each client’s basket

-Contribute in achieving store monthly turnover

-Contribute to the store commercial and operational KPIs

-Offer 1 from Beauty to GO, including the sale of gift vouchers

-Cross sell products to customers and introduce new products or Animation items

-Introduce complimentary services to the client and assist to uplift the average basket sales

Operations

-Respecting and following Sephora attitude at all time

-Processing customer transactions accurately and efficiently

-Balancing the cash register and generating reports for credit and debits

-Following all cash procedures as per Sephorapedia, audit guidelines and CEE report

-Maintaining the cash wrap area with all appropriate levels of packaging and supplies

-Maintaining a clean workspace at the cash area, gift wrap and Beauty to GO

-Having a Beauty to GO focus with selling replenishment, pricing, merchandising and cleanliness

-Updating discrepancy file, shift summary reports and other cash related processes

-Flexibility and the ability to work with a schedule that may be different from week to week

-Support your store team with merchandising procedures ( testers, prices, animations and stock room, beauty hub tools, etc according to Sephora standards

-Display an exceptional image and body language in accordance with the Sephora Grooming Guidelines

-Assist your store in all departments where necessary ( operations other axis)

-Contribute to the overall store’s image through cleanliness and product restocking

-Contribute to improving on audit finding

Experience

1 or 2 years’ experience in sales and operations

English Fluent

Basic Math/Excel

Attentive to details

Good communication skills

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Ability to commute/relocate:

• East London: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person