Online Customer Service Assistant

Role Overview & Responsibilities

Online Customer Service Assistant

Ashby-De-La-Zouch

£20,500 Per Annum

We are recruiting for a Full-Time permanent experienced Online Customer Service Assistant for my well-established clients head office, here in Ashby De La Zouch, due to continuous and rapid growth.

This is an office-based role and predominantly dealing with customer queries for our online e-Commerce brands, so must be confident, personable and have strong administration and Microsoft office skills.

Job Responsibilities.

• To prioritise and process customer orders and requests submitted by telephone, email, live chat, WhatsApp and Marketplace platforms.
• To proactively communicate with customers in relation to their orders
• To use order processing systems and support systems to deliver great customer care.
• To work with internal colleagues to investigate and resolve any customer queries quickly and effectively.
• To maintain thorough and accurate customer service records
• To liaise with couriers to arrange collections and deliveries as needed.
• To support with internal reporting and meeting records for the e-commerce function
• To coordinate and complete the handling of order returns.
• To ensure all customer’s orders are dispatched every day on time.
• To work closely with the warehouse to resolve customer’s issues same day.
• To complete a report every afternoon that investigates any issues in depth to come to a resolution or action from another member of staff.
• To complete tasks set by the E-Commerce Team
• To reply to all feedback on eBay, Amazon & Trustpilot or other platforms as required
• To proactively try to learn about the products to extend product knowledge.
• In essence, if it is anything to do with a customer and their orders then it is the Customer Service Assistants responsibility to handle the issue.
• To deal with all customers; from their general queries to raising the orders
• To do the invoicing each Friday

To be considered for this role you must have the following.

• Have strong administration and Microsoft Office skills and experience.
• Be confident, proactive and flexible with strong communication skills.
• Have a high level of accuracy and attention to detail.
• Be able to work effectively as part of a team.
• Organise own workload with minimum supervision.
• Enjoy working in a fast-paced environment, able to work well to timescales and deadlines.

Benefits include:

• Competitive Salary
• 22 days holiday per year plus statutory bank holidays
• Company pension scheme
• Free Parking

Job Types: Full-time, Permanent

Pay: From £20,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Ashby-De-La-Zouch, LE65: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location