Customer Advisor

Role Overview & Responsibilities

About us

SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to a national and international portfolio of clients. We have clients that come to us directly, and we also have clients that come to us via an insurance broker – in fact, we are known throughout the industry as the ‘Brokers’ Broker’ for our excellent service for both business and personal insurance.

The role

In this role, you will provide support to our clients ensuring high levels of satisfaction and resolution. As a Customer Advisor some of your key duties will include:

• Taking responsibility for resolving queries either by phone or e-mail which may include: taking payments, password resets and assisting with downloading files
• Recording and maintaining accurate electronic records
• Reporting, logging and communicating faults
• Ownership of complaints and resolution

About you

You will demonstrate to us that you have:

• The ability to deliver first-class customer service to ensure successful resolution through problem solving
• Excellent telephone manner with excellent verbal and written communication skills
• Attention to detail and ability to maintain accurate records
• Good team player skills and are flexible and adaptable to change

Job Type: Part-time
Part-time hours: 6 per week

Salary: £195.00 per week

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime

Work Location: Remote