Shift Manager

Role Overview & Responsibilities

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working in the Orpington branch and managing a team of 10 or more employees. You will be part of the management team that will drive the restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer
• focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Regular stock checks
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including evenings and become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes: Holiday pay, KPI bonuses, Enrolment in Pension scheme, Meal allowance.

Job Type: Full-time

Salary: £27,000.00-£31,000.00 per year

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Orpington: reliably commute or plan to relocate before starting work (required)

Work Location: One location