Customer Service Assistant

Role Overview & Responsibilities

STM Group are looking for Gate Line/Customer Service Assistant who must be LOCAL to Clapham Junction Railway Station (and surrounding areas) and be willing to work at other nearby train stations on the South West Rail network.

MAIN PURPOSE OF JOB: To perform gate line/ customer service duties in accordance with established client specific targets as briefed by the Supervisor/Operations Manager/Account Manager.

Responsibilities:

• Providing active support and advice to passengers to purchase tickets from ticket machines.
• In the event of an incident – assist to ensure the safety of passengers and staff and restore service as swiftly as possible.

We look for people who…

• Are naturally helpful, warm, and welcoming and who are not easily fazed, even when the unexpected happens. Are positive, enthusiastic, initiative-taking, and dedicated to their career with an eagerness to embrace new challenges.
• You need a good standard of numeracy, effective verbal and written communication and basic IT skills. Have good communication skills and work well in teams to strive for the best results.
• Develop your own views and can make prompt responses to the changing business environment.
• Have a drive for excellence and take ownership for continuous self-development
• Be happy working in a mobile position, and you must be also having a keen interest in helping people.
• Ideally have local knowledge. Job Requirements:
• Be 18 years old and over and be eligible to work in the UK Be prepared to work anywhere on Elizabethline Network
• Be able to work a variety of shift patterns including Nights, weekends, and public holidays
• Be able to provide 3 years’ employment history.
• You will be required to pass Drug & Alcohol screening prior to employment commencing and DBS checks.
• You must be able to work at a variety of stations across SWR line

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30 per week

Salary: £11.00-£11.20 per hour

Benefits:

• Flexitime

Schedule:

• Day shift
• Flexitime
• Night shift
• Weekend availability

Ability to commute/relocate:

• Clapham Junction, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 20/04/2023