Night Receptionist
Role Overview & Responsibilities
Strand Palace
Part of London Regional Hotels (L+R Hotels) Strand Palace has been welcoming guests to the heart of London since 1909 and is one of London’s largest independent hotels.
All 788 guest rooms, lobby, restaurant and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's. We welcome guests on business and leisure from all corners of the UK and worldwide.
Key Responsibilities
- Provide a warm and professional welcome to all guests and visitors to the hotel, delivering excellent customer service.
- Manage arrivals and departure process professionally ensuring payments and billings are correct
- Promote a helpful and professional image to guests and give full attention to any guest requests in a caring and helpful manner
- Be aware of Hotel VIPs, Corporate and regular guests
Benefits
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range and benefits, including:
- Attractive and competitive salary
- Employee discount rate at hotels worldwide including L+R Hotels
- Free laundry and dry cleaning
- Complimentary breakfast, lunch and dinner on duty
- Interest-free season ticket loan
- Up to 33 paid holidays per year
- Social activities; theatre club parties
- Employee assistance programme
- ‘Introduce a Friend’ scheme
- Paid volunteering day
- 5% contributory pension scheme
- Cycle to work scheme
- Health and wellbeing cash back plan
- Up to 33 days holiday per annum
- Opportunities for internal career progression
- Professional training and development opportunities
- ½ day off on your birthday
- Free access to the gym
Working with us
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as confident, creative, knowledgeable, agile, and personable. If these traits resonate with your own personality, then Strand Palace is for you
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